Frequently Asked Questions

  • Payment & Subscription
  • Features & Functionality
  • Education & Nonprofits
  • What's included in the Moqups Free Plan?

    The Free Plan offers 2 active projects, a limit of 400 objects per project, 25MB of image storage, and 7 Contributors. It does not include: Teams and team roles, project permissions, private projects, archiving, or export to PNG, PDF, and HTML.

  • How can I get a refund?

    You can request a refund for 30 days after any transaction. If you qualify, just send us your request. Refunds normally take a couple of days to process.

  • How do I cancel my subscription?

    To cancel a paid subscription, you need to downgrade to the Free Plan. Your payments will stop immediately, but your paid features will remain active till the end of that billing cycle:

    1. In your Dashboard, go to the Account page

    2. Select the Payments tab and click the Change Plan button

    3. Click the Cancel Paid Subscription link at the bottom

  • I bought a yearly plan but I wanted a monthly subscription.
    If you send us the email address associated with the account, we can refund your yearly-plan payment. Then, you can re-subscribe to the monthly plan instead. Please be aware that refunds may take several days to process.
  • Will I lose my projects or data if I downgrade?

    You won't lose any projects or data. However, because Free Plans have a 2 project quota, only your most recent projects will remain active; the rest will be archived. When you wish to restore them, just upgrade to a paid plan once again.

  • How can I get an invoice?

    You can download your invoices, and also choose to have future invoices sent to you by email:

    1. In your Dashboard, go to the Account page

    2. Select the Payments tab

    3. You’ll find your invoices (as PDFs) under Payment History

    4. In the Next billing date section, toggle 'on' to receive invoices by email.

  • It says my payment can't be processed.

    Don't worry, just contact us. To help speed things up, please include the last 4 digits of the credit or debit card with which you're having issues.

  • How do I change plans?
    1. In your Dashboard, go to the Account page's Payments tab

    2. Click Change Plan to open the Plans and Pricing options

    3. Here you can choose a new plan or downgrade to Free.

  • Can I get a discount code?

    Our Pricing Page displays any current promotions and the relevant codes. Discount codes apply only to subscriptions purchased via credit card, PayPal or Apple Pay, and should be entered during the checkout process.

  • Why is my discount code not working?

    The discount may not apply to the specific plan or billing cycle you selected – or the offer itself may have expired.

  • Can I use the Free Plan for commercial purposes?

    Yes, absolutely!

  • What forms of payment do you accept?

    As well as debit and credit cards, we also accept PayPal, Apple Pay, Google Pay and bank transfer.

  • What debit and credit cards do you accept?

    We accept VISA, MasterCard, and American Express. You can also pay via PayPal, Apple Pay, Google Pay, Apple Pay and bank transfer.

  • How can I change my contact and billing email?

    To ensure that you continue to receive your invoices, notifications and reset-password links, make sure that you enter your address correctly, and that the email is currently valid.

    1. In your Dashboard, go to the Account page

    2. Select the Profile & Password tab

    3. Click on the Email field and type in your new address.

  • After downgrading, I upgraded again, and now I can’t find my work.

    When you downgrade to Free, all but your most recent three projects will be archived. Once you re-upgrade to a paid plan, you can restore the rest of your projects from the Archive on your Dashboard's Project Page.

  • Are your prices listed in USD or EUR?

    On our pricing page, EU customers see our prices in EUR. Customers outside the EU see our prices in USD.

  • Are there any hidden fees or contracts?

    No. You can upgrade or downgrade at any time - no questions asked.